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Zenirys

Privacy Policy

Your privacy matters to us

Last updated: March 15, 2025

At Zenirys, we understand that your personal information is valuable and deserves protection. This comprehensive privacy policy explains how we collect, use, store, and safeguard your data when you interact with our financial services platform. We're committed to transparency and want you to feel confident about how your information is handled throughout your journey with us.

By using our services at zenirys.com, you're agreeing to the practices described in this policy. We encourage you to read through each section carefully – your understanding of these practices helps build the trust that's essential for our relationship.

Information We Collect

Understanding what information we collect helps you make informed decisions about sharing your data with us. We gather different types of information through various interactions you have with our platform, each serving specific purposes in delivering and improving our services.

Personal Information You Provide

When you create an account or engage with our services, you directly share certain information with us. This information forms the foundation of your user profile and enables us to provide personalized financial guidance.

Contact details including your full name, email address, phone number, and mailing address
Account credentials such as username, password, and security questions
Financial information including bank account details, investment preferences, and financial goals
Identity verification documents such as government-issued ID, proof of address, and tax identification numbers
Communication preferences and marketing consent choices
Support inquiries and feedback you submit through our contact channels

Automatically Collected Information

Our systems automatically gather certain technical information when you visit our website or use our services. This data helps us understand how our platform performs and how users interact with different features.

Device information including IP address, browser type, operating system, and device identifiers
Usage data such as pages visited, time spent on sections, and navigation patterns
Transaction history and account activity within our platform
Location data derived from your IP address and device settings
Cookies and similar tracking technologies that remember your preferences

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering value to you as our user. We believe in being transparent about these purposes so you can understand the direct benefits of sharing your information with us.

Service Delivery: We use your personal and financial information to provide our core investment guidance services, create personalized recommendations, and maintain your account security. This includes processing transactions, generating reports, and providing customer support.
Platform Improvement: Your usage patterns and feedback help us identify areas for improvement in our platform. We analyze this data to enhance user experience, develop new features, and fix technical issues that might affect your interactions.
Communication: We use your contact information to send important account updates, security notifications, educational content, and promotional materials (with your consent). This ensures you stay informed about your account and relevant opportunities.
Compliance and Security: Your information helps us meet regulatory requirements, prevent fraud, and maintain the security of our platform. This includes identity verification, transaction monitoring, and reporting to relevant authorities when required.
Research and Analytics: We analyze aggregated and anonymized data to understand market trends, user behavior patterns, and service effectiveness. This research helps us make data-driven decisions about product development and market positioning.

We never use your personal information for purposes beyond what's described in this policy without obtaining your explicit consent first.

Information Sharing and Disclosure

We understand that sharing your information is a significant trust decision. We limit information sharing to specific circumstances that either benefit you directly or fulfill legal requirements. Here's exactly when and why we might share your data with others.

Service Providers and Partners

We work with carefully selected third-party companies to deliver our services effectively. These partnerships enable us to provide features like secure payment processing, identity verification, and technical infrastructure support.

Payment processors who handle transaction security and financial transfers
Cloud service providers who maintain our technical infrastructure and data storage
Identity verification services that help us comply with regulatory requirements
Marketing platforms that help us deliver relevant communications (with your consent)
Analytics providers who help us understand platform performance and user behavior

All service providers sign strict data processing agreements that limit how they can use your information and require them to maintain the same security standards we do.

Legal and Regulatory Requirements

As a financial services provider operating in Cyprus, we must sometimes share information to comply with legal obligations, regulatory requirements, or valid legal processes.

Regulatory authorities who oversee financial services and consumer protection
Law enforcement agencies when required by valid legal processes
Tax authorities for reporting purposes as required by applicable laws
Courts or other legal proceedings when compelled by law

Data Security and Protection

Protecting your information is one of our highest priorities. We've implemented comprehensive security measures that protect your data both during transmission and while stored in our systems. These protections are regularly updated to address emerging security threats.

Our Security Framework

Encryption: All sensitive data is encrypted using industry-standard AES-256 encryption both in transit and at rest. This means your information is protected whether it's being transmitted to our servers or stored in our databases.

Access Controls: We maintain strict access controls that limit who can view your information to only those employees who need it to provide services to you. All access is logged and monitored.

Regular Security Audits: Our systems undergo regular security assessments by independent third parties to identify and address potential vulnerabilities before they can be exploited.

Incident Response: We maintain a comprehensive incident response plan that ensures any security issues are quickly identified, contained, and resolved while keeping affected users informed.

Your Role in Security

While we provide robust security infrastructure, maintaining the security of your account also depends on your actions. Here are key practices that help keep your information secure:

Use strong, unique passwords and enable two-factor authentication when available
Keep your contact information updated so we can reach you about security matters
Log out of your account when using shared or public computers
Report suspicious account activity or communications to our support team immediately
Be cautious about sharing account information or clicking links in unexpected emails

Your Privacy Rights and Choices

You have significant control over your personal information and how we use it. Understanding these rights empowers you to make informed decisions about your data and ensures you can take action when needed.

Access and Portability: You can request a copy of all personal information we hold about you in a commonly used, machine-readable format. This includes account details, transaction history, and any derived insights we've created about your financial preferences.
Correction and Updates: If any of your personal information is inaccurate or outdated, you can request corrections through your account settings or by contacting our support team. We'll update your information promptly and notify any third parties who received the incorrect data.
Deletion Rights: You can request deletion of your personal information, subject to certain limitations related to legal requirements and legitimate business needs. We'll explain any restrictions and provide timelines for data removal.
Processing Restrictions: You can request that we limit how we process your information in certain circumstances, such as while disputing data accuracy or when you've objected to processing for marketing purposes.
Marketing Communications: You can opt out of marketing communications at any time through unsubscribe links in emails, account settings, or by contacting us directly. This won't affect essential service communications.
Complaint Rights: If you're not satisfied with how we handle your privacy concerns, you can file a complaint with the Cyprus Data Protection Commissioner or other relevant supervisory authorities.

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and provide clear information about any actions we've taken.

Data Retention and Deletion

We don't keep your information longer than necessary to fulfill the purposes outlined in this policy or meet our legal obligations. Our retention practices balance your privacy rights with practical business needs and regulatory requirements.

Retention Periods

Different types of information are retained for different periods based on their purpose and legal requirements:

Account Information: Retained for the duration of your account plus 7 years for regulatory compliance
Transaction Records: Maintained for 7 years from the transaction date as required by financial regulations
Communication Records: Kept for 3 years from the last interaction for customer service purposes
Marketing Data: Retained until you withdraw consent or 2 years from last engagement
Technical Logs: Automatically deleted after 90 days unless needed for security investigations

Deletion Process

When information reaches the end of its retention period or when you request deletion, we follow a systematic process to remove it from our active systems while maintaining backup integrity and compliance with legal requirements.

International Data Transfers

While Zenirys operates primarily from Cyprus, some of our service providers and technical infrastructure may be located in other countries. When we transfer your information internationally, we ensure it receives the same level of protection it would have within the European Union.

All international transfers comply with GDPR requirements and EU adequacy decisions
We use Standard Contractual Clauses approved by the European Commission for transfers to countries without adequacy decisions
Service providers in third countries must demonstrate appropriate technical and organizational security measures
We regularly review and update our transfer mechanisms to ensure ongoing compliance with evolving regulations

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalized content. You have control over how these technologies are used during your visits to our site.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality, security, and user authentication
Performance Cookies: Help us understand how visitors interact with our website to improve user experience
Functional Cookies: Remember your preferences and settings to provide a more personalized experience
Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect website functionality and your user experience.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we'll notify you through email, account notifications, or prominent notices on our website before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after policy updates indicates your acceptance of the revised terms.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, we're here to help.

Email: support@zenirys.com

Address: 12 Nikokreontos Street, Nicosia 1066, Cyprus

Phone: +35796401330

We typically respond to privacy inquiries within 3 business days and will work with you to resolve any concerns about your personal information.